RETURNS & REFUNDS POLICY

At Beeltra, we want your shopping experience to be clear and reliable. If you need to request a return or report a problem with an order, please review the following conditions.

30-DAY RETURN WINDOW

You may request a return within 30 days after your item has been delivered.

To be eligible for a return, the item must be in reasonable condition and, when applicable, include its original accessories, components, and packaging.

Before returning any product, you must contact Beeltra and receive return instructions. Do not send products directly to the manufacturer or supplier without prior authorization from Beeltra.

RETURN SHIPPING COSTS

For returns due to a change of mind, an accidental purchase, ordering the wrong item or variant, or another reason not caused by Beeltra or a problem with the product received, the customer is responsible for the cost of return shipping.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible.

We will review the situation and, when appropriate, provide a solution at no additional cost to you. Depending on the circumstances, the solution may include a replacement, refund, or another appropriate resolution.

We may request photographs or videos of the product, packaging, shipping label, or other relevant information to evaluate the issue.

CANCELLATIONS

Orders may be canceled within 15 minutes after the order is placed.

After this 15-minute period, the order may have entered processing and cancellation cannot be guaranteed.

Once an order has been shipped, it can no longer be canceled. Any eligible return will instead be handled under this Returns & Refunds Policy.

REFUNDS

Once an eligible return has been received and approved, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

Original shipping charges, if any, are generally non-refundable unless the return results from an error by Beeltra or an item that arrived damaged, defective, or incorrect.

DELAYED, LOST, OR MISSING ORDERS

If your order does not arrive, experiences a significant delay, arrives damaged, or tracking indicates delivery but you have not received the package, please contact us so that we can review the situation.

We may request additional information before determining the appropriate resolution.

HOW TO REQUEST A RETURN OR REFUND

To request a return, refund, or assistance with an order, contact us at:

Beeltra
Email: support@beeltra.com

Please include your order number, the reason for your request, and any relevant photographs or information that may help us evaluate the situation.

Please do not return an item until you have received return instructions from Beeltra.

Do not return an item to the address shown on the original package or shipping label unless Beeltra specifically instructs you to do so. The appropriate return address may vary depending on the product and fulfillment location.